Refund policy

Refund, Refunds & Exchanges Policy

------

If there is a flaw in your fabric not covered in our FAQ's you will be given 14 days to notify Birds of a Feather. Custom Fabrics. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your unacceptable flawed item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund or replacement of the same product will be at our discretion. We will also notify you of the approval or rejection of your refund or replacement.
If you are approved, your replacement will be issued promptly at no additional shipping cost or your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jlsetori@yahoo.com.au.

Exchanges (if applicable)
We only replace items if they are defective or damaged as per out FAQ's. If you need to exchange it for the same item, send us an email at jlsetori@yahoo.com.au.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

No Refunds, Returns or Exchanges are given for change of mind.